| Problem | Cause | Solution |
|---|---|---|
| User does not get rights | Organization Role status is "New" instead of "Processed" | Click 'Process' on the Organization Role card |
| Permission Set (or changes on a permission set) not visible | Cache is out of date | Click 'Refresh' on Permission Sets page |
| Authorization Request is ‘fixed’ | Approval required but forgotten to send | Click 'Send Approval Request' |
| Assigned Organization Role is not assigned (no checkmark) | Template isn't processed correctly | Review ‘Processed Actions' |
| Manager can not approve authorization request where rights are revoked |
Has only approval type ‘Assign authorizations’ | Assign also approval type ‘Revoke authorizations’ |
Last reviewed: October 2026.